Customer Success Manager - Nordics
Core
Primary post-sale point of contact driving customer adoption, ROI, and retention for the Workiva Platform by managing the customer lifecycle and identifying growth opportunities.
Role type
Individual contributor Customer Success Manager
Builds
Customer adoption and utilization of the Workiva Platform (finance, risk, and sustainability software)
Domain
SaaS / Enterprise Software / Finance & Risk
Deliverable
product features
Required skills
Customer lifecycle management, stakeholder relationship building, consultative selling, risk identification and escalation, customer journey planning, internal advocacy
Preferred skills
SaaS application support experience, complex problem simplification, consultative presentation skills
Technologies
Customer management tools, Workiva Platform
Responsibilities
Drive customer adoption of Workiva solutions, ensure continuous ROI, consult on best practices and workflows, identify account risks and escalate resolutions, advocate for customers internally, manage renewals and upselling opportunities, teach customers platform usage
Seniority
Mid-level, individual contributor
