Customer Success Manager - German Speaking
Core
Primary post-sale point of contact driving customer adoption, ROI, and retention for Workiva's finance, risk, and sustainability platform.
Role type
Customer Success Manager (SaaS)
Builds
Customer adoption of Workiva solutions and business outcomes
Domain
Enterprise SaaS (Finance, Risk, Sustainability)
Deliverable
product features
Required skills
Customer lifecycle management, stakeholder relationship building, consultative problem solving, renewal and retention management, internal advocacy, upselling and cross-selling
Preferred skills
SaaS application support experience, ability to simplify complex problems, strong presentation skills
Technologies
Customer management tools, Workiva Platform
Responsibilities
Drive customer adoption of Workiva solutions, ensure continuous ROI, consult on best practices and workflows, identify account risks and escalate resolutions, advocate for customers internally, manage renewals and upselling opportunities, teach customers platform usage
Seniority
Mid-level, individual contributor
