Partner Experience Manager
Core
Strategic business owner for the Partner Portal and partner lifecycle experience, defining roadmaps, governance, and self-service capabilities to improve partner engagement and operational efficiency.
Role type
Senior Partner Experience Manager (Product/Business Owner)
Builds
Partner Portal, self-service workflows, onboarding processes, and partner-facing digital interactions
Domain
SaaS / Partner Ecosystem / Revenue Operations
Deliverable
product features
Required skills
Partner lifecycle management, business roadmap definition, content governance, process design, requirements development, stakeholder influence, feedback synthesis, cross-functional collaboration
Preferred skills
Channel/distributor GTM experience, PRM/CRM platform expertise, quote-to-order workflows, SaaS ecosystem business models
Technologies
Salesforce Experience Cloud, PRM systems, Partner Portals
Responsibilities
Own the Partner Portal business roadmap and governance model; Define partner journey acceptance criteria and self-service capabilities; Lead Voice of Partner activities and Advisory Board support; Translate partner feedback into scalable process and system improvements; Monitor adoption and experience metrics.
Seniority
Senior, hands-on IC with strategic ownership