CSM, Media and Entertainment
Core
Strategic Customer Success Manager supporting Sales teams to drive revenue, manage key accounts, and deliver end-to-end campaign support for Samsung Ads.
Role type
Senior Account Management / Customer Success Manager
Builds
AI-powered advertising campaigns and media planning solutions for brands and agencies
Domain
Digital advertising, programmatic platforms, Smart TV
Deliverable
production ML models | product features
Required skills
Account management, upselling, cross-selling, campaign performance analytics, RFP response, media planning, client presentation, programmatic landscape knowledge
Preferred skills
CTV user acquisition, MMP attribution, machine learning modeling for ad optimization
Technologies
Smart TV platform, programmatic ad inventory, AI-powered advertising campaigns
Responsibilities
Align with Sales for account support including RFPs and media planning; Drive incremental revenue via proactive upsell strategies; Lead campaign kick-offs and manage launch timelines; Communicate campaign requirements to internal product and operations teams; Educate clients on best practices and drive renewals; Collaborate with Marketing for custom ideation.
Seniority
Senior, hands-on IC
