Customer Success Specialist
Core
Deliver customer success engagement strategy for a portfolio of accounts to improve retention, satisfaction, and product adoption.
Role type
Customer Success Manager
Builds
Customer relationships and engagement strategies
Domain
Commodities markets / Data intelligence
Deliverable
client delivery
Required skills
Client-facing experience, stakeholder management, data analysis, project management, cross-functional collaboration
Preferred skills
Portuguese or Spanish proficiency, Salesforce experience
Technologies
Salesforce, Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams)
Responsibilities
Develop deep understanding of customer business models and workflows, identify growth opportunities, gather and share customer feedback, build stakeholder maps, travel to visit customers or represent at events
Seniority
Individual Contributor