Client Success Specialist - Trilingual (English, Spanish and Portuguese)
Core
Deliver customer success engagement strategy for a portfolio of accounts, building trusted relationships to improve retention, satisfaction, and product adoption.
Role type
Customer Success Manager
Builds
Customer retention, satisfaction, and product adoption for commodities market intelligence clients
Domain
Commodities markets / Market intelligence
Deliverable
client delivery
Required skills
Fluent English, Portuguese, and Spanish; Client-facing experience; Stakeholder management; Data analysis; Cross-functional collaboration
Preferred skills
Salesforce experience; Travel for events/conferences
Technologies
Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams); Salesforce
Responsibilities
Develop deep understanding of customer business models and workflows; Identify meaningful engagement and growth opportunities; Gather and share customer feedback to drive innovation; Build and maintain stakeholder maps and customer personas; Travel to visit customers or represent the company at events.
Seniority
Individual Contributor