Customer Success Manager
Core
Strategic Customer Success Manager supporting Sales teams to maximize regional revenue through market analysis, campaign management, and client retention.
Role type
Senior Account Management / Customer Success Manager
Builds
End-to-end support for advertising campaigns on Samsung Ads platform
Domain
Digital Advertising / Programmatic Advertising
Required skills
Account management, campaign performance optimization, RFP response, media planning, client communication, upsell strategy, campaign launch management, KPI tracking, client onboarding, financial growth analysis
Preferred skills
Knowledge of programmatic landscape, digital advertising industry expertise
Technologies
Samsung Ads platform, cross-device ad inventory
Responsibilities
Align with Sales representatives for account support including RFPs and media planning; Serve as lead contact for client communication and troubleshooting; Lead campaign kick-off meetings and manage timelines; Communicate campaign requirements and KPIs to internal product and operations teams; Maintain platform knowledge to drive upsell opportunities; Produce best practices and recommendations for client renewals; Collaborate with Marketing for custom solutions; Educate clients on best practices and onboard new accounts.
Seniority
Mid-to-Senior, hands-on IC
