IT Client Support Specialist I
Core
Front-line technical resource resolving hardware and software issues for faculty, staff, and students across campus, including remote and walk-up support.
Role type
IT Client Support Specialist I
Builds
Endpoint technologies and client computing services for a public research university
Domain
Higher Education IT
Deliverable
client delivery
Required skills
hardware and software troubleshooting, endpoint management, operating system deployment (Windows, macOS, Linux), incident and request management, knowledge base documentation, vendor coordination, networking fundamentals (DHCP, DNS, VPN)
Preferred skills
enterprise endpoint management tools (Intune, MECM, Entra ID, Active Directory, Jamf), vulnerability management platforms, IT service management practices, user-facing documentation development
Technologies
ServiceNow, MECM, Intune, Entra, Active Directory, Jamf, DHCP, Tenable, Qualys
Responsibilities
Provide technical support via phone, email, remote, desk-side, and walk-up channels; install, configure, maintain, and repair desktops, laptops, and peripherals; deploy and support OS and applications; document and manage incidents in ServiceNow; coordinate with vendors; educate clients on system usage; transport and relocate computer equipment.
Seniority
Individual Contributor, 4+ years experience or Bachelor's degree
