Automotive Service Manager
Core
Lead the automotive service department to deliver exceptional customer experiences, drive operational performance, and maximize profitability for a luxury dealership.
Role type
Senior IC automotive service manager
Builds
Service department operations, customer satisfaction, and departmental profitability
Domain
Automotive retail / Luxury vehicle service
Required skills
Automotive service management, team leadership, financial statement analysis, dealership management systems (DMS), customer experience management, operational KPI monitoring, budget management, revenue growth strategy
Preferred skills
Luxury or import franchise experience, CSI improvement, employee retention strategies, collaboration with sales and finance teams
Technologies
Dealership management systems (DMS), service department technology
Responsibilities
Lead and develop a team of service advisors, technicians, dispatchers, and support personnel; Oversee daily service department operations to maximize efficiency and repair quality; Monitor technician proficiency, labor utilization, and shop capacity; Manage departmental profitability, expenses, and operational KPIs; Develop and execute strategies to grow customer-pay maintenance and repair revenue; Prepare and manage departmental budgets and forecasting activities; Resolve escalated customer concerns promptly and professionally.
Seniority
Senior, hands-on IC
