Senior Operations Manager, Dealership
Core
Lead service and parts operations, facilities management, and OEM relationships to drive revenue, profit, and customer satisfaction at a car dealership.
Role type
Senior Operations Manager (Dealership)
Builds
Service and parts departments, dealership facilities, OEM-aligned operations
Domain
Automotive retail / Dealership operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service and parts operations management, KPI analysis, workflow optimization, warranty compliance, facilities management, vendor management, OSHA/safety compliance, OEM liaison, team recruitment and development, Lean/Kaizen implementation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead Service and Parts operations to achieve revenue and customer satisfaction targets; Oversee daily performance reviews and implement action plans based on KPIs; Drive execution of operating standards and safety protocols; Partner with managers to improve workflow and maximize throughput; Monitor warranty processes for compliance and claim recovery; Ensure facility maintenance and compliance with brand standards; Manage facilities vendors and preventive maintenance projects; Serve as primary liaison with OEM representatives; Recruit, hire, and retain high-performing teams; Establish training and career progression programs; Lead Lean/Kaizen initiatives for process improvement
Seniority
Senior, hands-on IC with team leadership