Team Lead, Market Operations - Indianapolis - Greenfield, IN
Core
Lead local market operations for a car dealership hub, managing logistics, customer experience, and a team of Customer Advocates to facilitate vehicle sales and delivery.
Role type
Senior operations team lead (retail/automotive)
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Customer service operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, employee coaching, strategic planning, process improvement, problem diagnosis, logistics management, performance reporting
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
recruit, onboard, and train Customer Advocates; drive daily production and operational efficiency; manage complex customer-facing issues; generate and present operational reports to upper management; perform physical tasks including car washing and vehicle delivery
Seniority
Senior, hands-on IC with management responsibilities