Team Lead, Market Operations
Core
Leading local Carvana hubs to manage market launches, operations, logistics, and team performance while delivering a hassle-free car buying experience.
Role type
Senior IC operations team lead (retail/automotive)
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Customer operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, employee coaching, strategic planning, process improvement, customer experience management, logistics coordination, performance reporting, problem diagnosis
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
Manage local hub operations including market launch and logistics; Hire, onboard, train, and coach Customer Advocates; Monitor performance metrics and report to upper management; Handle complex customer-facing issues; Participate in physical vehicle delivery and maintenance tasks
Seniority
Senior, hands-on IC