Lead CRM & Loyalty Consultant
Core
Lead CRM Consultant acting as a trusted advisor to drive CRM strategy, oversee implementation of tailored solutions, and manage teams for digital transformation projects.
Role type
Senior IC Lead CRM Consultant
Builds
Tailored CRM solutions and digital transformation strategies
Domain
Customer Relationship Management (CRM) / Digital Transformation
Required skills
CRM strategy, project management, team leadership, requirements engineering, business process definition, stakeholder management, solution specification, value generation, mentoring
Preferred skills
Adobe, Salesforce, Sitecore expertise, vertical industry knowledge
Technologies
Adobe, Salesforce, Sitecore
Responsibilities
Lead CRM implementation projects and act as primary client contact; Manage a team of consultants on digital projects; Develop digital transformation strategies and specifications; Create and manage business backlog; Act as subject matter expert for client pitches; Define and enhance industry-specific business processes; Collaborate with development, UX/Design, and content teams.
Seniority
Senior, hands-on IC with team leadership
