Chef de projet CRM Confirmé / Senior (H/F)
Core
Functional CRM Consultant leading digital transformation projects for large corporate and public sector clients, focusing on customer relationship management, data integration, and operational optimization.
Role type
Senior Functional CRM Consultant / Project Manager
Builds
End-to-end CRM solutions (Salesforce, Microsoft Dynamics, Efficy e-deal) and customer journey optimization strategies for large accounts.
Domain
Digital Transformation / Customer Relationship Management (CRM) / Consulting
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
CRM functional expertise, project management, stakeholder management, business process analysis, data governance, user training coordination, commercial proposal support
Preferred skills
Agile methodologies, UX design understanding, marketing campaign management, public sector experience
Technologies
Salesforce, Microsoft Dynamics, Efficy e-deal
Responsibilities
Analyze business needs and challenge existing practices to propose pragmatic CRM solutions; Design and implement customer journey maps, relationship scenarios, and performance indicators; Lead or co-lead CRM projects from scoping to deployment; Coordinate technical development, testing, and user training phases; Support pre-sales activities and commercial proposals; Contribute to the evolution of the firm's CRM offering and best practices
Seniority
Senior, hands-on IC with strategic oversight
