Service Coordinator
Core
Dispatching and scheduling service requests for Patterson Dental, managing resources and technician assignments.
Role type
Service Coordinator (Dispatch/Operations)
Builds
Service dispatch operations for dental equipment and supplies
Domain
Healthcare / Dental Supply
Required skills
Dispatching, resource planning, scheduling, CRM management, Microsoft 365, SAP CRM, multi-tasking, decision-making
Preferred skills
Dental industry experience, project coordination, bookkeeping/accounting
Responsibilities
Triaging customer calls and inquiries, assigning and scheduling service requests, managing resources for scheduled service, monitoring service orders, managing the service order lifecycle (creation, editing, completion, invoicing), reconciling CRM reports monthly, collaborating with Branch Procurement Specialists
Seniority
Individual Contributor