Department Coordinator
Core
Coordinate field employees, schedule technicians to customer job sites, and manage service tickets to ensure customer satisfaction.
Role type
Operations coordinator (dispatch/scheduling)
Builds
Service schedules and work orders for field technicians
Domain
Commercial/Industrial door and security product distribution
Required skills
Microsoft Office Suite, scheduling, dispatching, customer service, time management, multi-tasking, report management, billing documentation, inventory coordination, technical troubleshooting assistance
Responsibilities
Schedule technicians to customer job sites, collect COD payments, manage service tickets and job details, run department reports, assist with billing paperwork, create work orders and picking lists, assist field techs with troubleshooting
Seniority
Individual Contributor, entry to mid-level