Service Coordinator to an International Company in the MedTech Industry!
Core
Coordinate and manage service requests for medical technology customers in the Finnish market, scheduling technicians and ensuring efficient operations.
Role type
Service Coordinator (Customer Support)
Builds
Efficient service operations for healthcare sector customers
Domain
Medical Technology / Healthcare Services
Required skills
Service coordination, Technician scheduling, Customer communication (phone), CRM/ERP system usage, Multitasking, Documentation
Preferred skills
Medical technology experience, Salesforce Field Service Management, SAP
Responsibilities
Receive and manage incoming service requests via phone, Plan and schedule service technicians, Monitor service cases from request to completion, Handle rescheduling and urgent requests, Maintain communication with customers, Collaborate with technicians and internal teams, Handle administrative tasks and invoicing documentation
Seniority
Individual Contributor