Customer Service Rep II
Core
Processing customer orders, managing transactions, and providing support for internal and external customers in an animal health/pharmaceutical distribution environment.
Role type
Customer Service Representative II (Order Entry & Warehouse Support)
Builds
Order fulfillment, customer transaction records, and sales support for Territory Managers
Domain
Animal Health / Pharmaceutical Distribution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
order entry, customer service, data accuracy, report generation, regulatory compliance, inventory management, outbound calling, warehouse logistics, MS Office proficiency
Preferred skills
SAP/ERP proficiency, agricultural background in animal health or feed sales
Responsibilities
Process customer orders and transactions in the order entry system; maintain accurate customer and territory records; generate reports; monitor shipment dates; pull orders and assist with inbound/outbound freight in the warehouse; make outbound calls to customers and Territory Managers; verify prices and terms; occasionally deliver products to customers; assist with inventory management
Seniority
Individual Contributor, mid-level support role