Customer Service Associate
Core
Front-line customer support and order administration for multiple business segments across the US, Canada, and Latin/South America.
Role type
Customer Service Associate
Builds
Accurate order entry, timely customer communications, and resolved issues for Sales, Operations, and Finance teams.
Domain
E-commerce / Logistics / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ERP/order entry proficiency, high-volume data entry, multi-channel communication (phone/email), order lifecycle management, cross-functional collaboration, problem-solving
Preferred skills
None stated
Technologies
Dynamics, Freshdesk, Zoom, Microsoft Office
Responsibilities
Enter customer orders accurately in ERP systems; manage high-volume inbound communications via email and phone; route inquiries to appropriate departments; process order changes, cancellations, and address updates; initiate and process RMAs and warranty orders; maintain clear records of customer interactions; partner with Sales, Operations, and Finance to resolve issues.
Seniority
Mid-level (3-5 years experience)