Sr. Customer Service Representative
Core
Provides superior customer service and order management for healthcare partners, handling inquiries, backorders, credits, and shipping discrepancies to ensure high first-contact resolution.
Role type
Senior Customer Service Representative (Order Management)
Builds
Customer satisfaction and operational efficiency for healthcare supply chain partners
Domain
Healthcare supply chain and distribution
Deliverable
client delivery
Required skills
critical thinking, order management, backorder reporting, returns processing, CRM case management, vendor communication, inventory discrepancy resolution, escalation management
Preferred skills
Customer Service certification
Technologies
CRM tools, case management software
Responsibilities
Answer incoming customer inquiries professionally; manage manual order entry and corrections; research and resolve shipping/receiving discrepancies; process returns, credits, and re-ships; triage and escalate complex issues; maintain accurate backorder reporting; communicate order status updates to clients.
Seniority
Mid-level, hands-on IC