Executive Technical Support, IT Service Desk
Core
Provide high-touch, white-glove technical support to senior leadership and executive stakeholders, including after-hours and priority response situations.
Role type
Executive IT Support Specialist
Builds
Corporate and personal technology environments for executives
Domain
IT Service Management / Executive Support
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, Mobile device management (Intune), Microsoft 365 ecosystem, hardware/software/network issue resolution, on-call support coordination
Preferred skills
2+ years supporting executives or VIP users, proactive service mindset, high-pressure situation handling
Technologies
Windows, macOS, iOS, Android, Microsoft 365, Teams, Intune
Responsibilities
Serve as primary point of contact for executive technology needs, troubleshoot and resolve high-priority incidents, provide off-hours and emergency support, configure and manage executive devices, maintain confidentiality and discretion
Seniority
Mid-level, hands-on IC
