Clinician Support Coordinator
Core
Provide operational support to clinicians across multiple states via phone and email, resolving issues and managing communications.
Role type
Support Coordinator (Healthcare Operations)
Builds
Operational support for clinician schedules and communications
Domain
Healthcare operations / Call center
Deliverable
dashboards & analysis
Required skills
Call center experience, MS Office, Five9, Google Office, Salesforce ticket management, multi-system management
Preferred skills
2+ years of work experience within the organization
Responsibilities
Communicate with clinicians regarding schedule changes and updates, assist clinicians with directions and questions, manage multiple systems simultaneously, generate and close Salesforce tickets, assign tickets to appropriate departments, maintain team ticket queue, adhere to rotating weekend schedule and onsite attendance days