Customer Experience Specialist
Core
Resolve real-time operational issues for healthcare professionals using chat, voice, and email channels.
Role type
Customer Experience Specialist (Worker Operations)
Builds
Support for a marketplace connecting healthcare professionals with workplaces
Domain
Healthcare staffing / Long-Term Care
Deliverable
client delivery
Required skills
Real-time issue resolution, multi-channel communication (chat/voice/email), independent troubleshooting, onboarding guidance, workflow gap identification, empathetic communication, tool proficiency (Zendesk, Salesforce), attention to detail
Preferred skills
Proactive problem-solving, critical thinking, composure under pressure, adaptability to shifting priorities
Technologies
Zendesk, Salesforce
Responsibilities
Deliver fast and accurate support across chat, voice, and email; Resolve shift, payment, onboarding, and platform issues; Investigate cases and maintain documentation; Troubleshoot issues independently; Identify recurring issues and workflow gaps; Guide new professionals through onboarding
Seniority
Individual Contributor
