Manager, Clinical Operations
Core
Lead the Medical Office Assistant (MOA) team to support patients and healthcare providers with lab results, prescriptions, insurance, and workflow queries across 7-day operations.
Role type
Manager, Clinical Operations (People & Operations)
Builds
Scalable clinical support workflows and team capacity for a digital healthcare platform
Domain
Digital healthcare / Telehealth
Required skills
Healthcare operations management, Team leadership (hiring/coaching), 7-day scheduling, Data analysis (Excel/Sheets), Patient privacy compliance (PHIPA/PIPEDA), Cross-functional collaboration
Preferred skills
MOA/Clinical background, Startup experience, Remote team management
Technologies
Google Sheets, Excel
Responsibilities
Manage direct reports and develop Team Leads/Senior MOAs, Manage 7-day schedules and coverage, Monitor queues and adjust staffing in real time, Own SLAs and run QA reviews, Handle escalations from patients/providers, Forecast staffing and lead OKR planning
Seniority
Manager, hands-on IC