Customer Experience Specialist

Clipboard

🌐 Remote💼 Full-time🗓 2026-05-19 → 2026-09-26

Core

Resolve real-time operational issues for healthcare professionals using chat, voice, and email channels.

Role type

Customer Experience Specialist (Worker Operations)

Builds

Platform reliability and onboarding experience for 60,000+ healthcare workers

Domain

Healthcare staffing marketplace

Deliverable

client delivery

Required skills

Real-time issue resolution, multi-channel communication (chat/voice/email), Zendesk, Salesforce, independent troubleshooting, onboarding guidance, workflow gap identification

Preferred skills

Proactive problem-solving, critical thinking, composure under pressure, attention to detail

Technologies

Zendesk, Salesforce

Responsibilities

Deliver fast and empathetic support across chat, voice, and email; Resolve shift, payment, onboarding, and platform issues; Investigate cases and maintain documentation; Troubleshoot issues independently; Guide new professionals through onboarding; Identify recurring issues and workflow gaps to improve worker experience

Seniority

Individual Contributor

Sourced via ashby · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Clipboard

Series C5000 Employees

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.