Senior Employee Relations Consultant
Core
Primary point of contact for colleagues and leaders to resolve employment practice issues, policy interpretations, performance, attendance, and behavioral concerns via phone and other channels.
Role type
Senior Employee Relations Consultant (HR Center of Excellence)
Builds
Resolution of colleague issues and policy application
Domain
Human Resources / Employee Relations
Deliverable
client delivery
Required skills
Employee Relations, Labor Relations, HR Generalist, conflict management, investigation, negotiation, policy interpretation, real-time problem solving
Preferred skills
Mentoring, leadership, mediation, consulting, knowledge of employment/labor laws, PHR/SPHR/CP/SCP certifications
Technologies
Self-serve portal, Ethics Line
Responsibilities
Serve as first point of contact via centralized phone system (up to 75% of time) to resolve issues in real-time; Review and assess inquiries via email, self-serve portal, or Ethics Line (25% of time); Consult with leaders regarding colleague discipline and performance issues; Partner with Legal partners to retain and provide records; Respond to general inquiries related to workforce reduction.
Seniority
Senior, hands-on IC
