Loan Servicing Customer Service Rep- Hattiesburg, MS
On-site
Core
Responds to customer inquiries or complaints regarding Loan Servicing products or services.
Role type
Loan Servicing Customer Service Representative
Builds
Customer satisfaction and adherence to company policies
Domain
Financial Services / Mortgage Operations
Deliverable
client delivery
Required skills
Problem resolution, compliance with rules and regulations, process improvement, verbal and written communication, basic computer skills
Preferred skills
Customer service experience
Responsibilities
Determine best method to resolve problems, coordinate problem resolution with departments, inform customers of standard procedures, follow up to ensure satisfaction, ensure compliance with risk management programs, make periodic satisfaction calls
Seniority
Entry-level