Customer Service Representative | Debt Settlement Campaign
Core
Provide professional and empathetic customer service to customers in sensitive financial situations, guiding conversations toward positive outcomes.
Role type
Customer Service Representative (Debt Settlement)
Builds
Customer interactions and resolutions for a debt settlement campaign (via careerplan.io/jobs/BA-006-3F-079-customer-service-representative-debt-settlement-campaign-at-resolvglobal)
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Active listening, problem-solving, empathy, clear communication, confidentiality, process adherence
Preferred skills
Experience in BPO or contact center, ability to learn new systems quickly
Technologies
None stated
Responsibilities
Listen to customers and understand their needs, explain processes and solutions, handle objections with professionalism, document interactions accurately, protect customer information, maintain confidentiality
Seniority
Individual Contributor