Customer Service Representative - PH (Remote)
Core
Customer-focused professional handling inquiries, complaints, collections, and administrative tasks via phone, email, and in-person.
Role type
Customer Service Representative
Builds
Customer support operations and collections processes
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
verbal communication, written communication, collections, invoicing, CRM systems, ticketing tools, multitasking, documentation
Preferred skills
Accounts Receivable, Billing
Responsibilities
Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues; Handle customer complaints, providing appropriate solutions and alternatives within established guidelines; Assist with collections and invoicing while supporting additional in-scope administrative tasks; Process orders, forms, applications, and requests accurately and efficiently; Keep detailed records of customer interactions, transactions, comments, and complaints; Communicate and coordinate with internal departments to ensure customer needs are met