Operations Investigations Graduate
Core
Investigate and resolve complex customer complaints regarding loans, credit cards, and auto-finance products, ensuring fair outcomes and regulatory compliance.
Role type
Graduate Complaints Officer (Operations)
Builds
Customer resolution outcomes and feedback loops for product/process improvement (via careerplan.io/jobs/ae4ae324-4ebf-4594-9db4-0bad556ae95e-operations-investigations-graduate-at-lendable)
Domain
Financial services / Consumer finance / Regulatory compliance
Deliverable
client delivery
Required skills
investigation, analysis, problem-solving, dispute resolution, written communication, organization, self-management, judgment, resilience
Preferred skills
aptitude for learning FCA regulation and DISP rules
Responsibilities
Investigate and resolve complaints about loans, cards, and auto-finance products; Self-manage a varied and complex caseload; Communicate with complainants in writing and by phone; Write professional final response letters; Follow complaint handling standards and keep clear records; Feed back to frontline and product teams on product and process improvements; Keep knowledge of company products current.
Seniority
Graduate, entry-level IC