Renewals Representative
Core
Serve as the first point of contact with Clients and Prospects, taking ownership of the account database to grow the scope and value of the account.
Role type
B2B Renewals Representative
Builds
SOTI products/services
Domain
Technology / Mobile
Required skills
B2B sales, renewals management, Salesforce, high-volume customer interaction, pipeline management, forecasting, cross-functional collaboration, mobile technology knowledge
Preferred skills
Inside Sales experience, additional languages, strong phone presence
Technologies
Salesforce
Responsibilities
Present a warm and professional manner as an ambassador of SOTI, create price quotes, upsell SOTI products/services, resolve customer needs, collect customer information, provide product information directly to customers and SOTI partners, provide feedback from customers to appropriate personnel within SOTI, plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue, deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions, maintain regular contact with key influencers and build and strengthen the customer relationship, manage pipeline and forecast accordingly, collaborate with colleagues cross-functionally to support the sales strategy, maintain in-depth product, industry trend and technical knowledge
Seniority
Mid-level, hands-on IC