Technical Support Specialist
Core
Provide 24x7 technical support for SOTI's software products, investigating customer issues and collaborating with internal stakeholders to ensure resolution.
Role type
Technical Support Specialist (MDM & Infrastructure)
Builds
Customer support for global clients using SOTI MDM and enterprise infrastructure tools
Domain
Mobile Device Management (MDM), Windows Server, Wireless Networking, Active Directory (via careerplan.io/jobs/R10467-1-technical-support-specialist-at-soti)
Deliverable
client delivery
Required skills
MDM architecture and enrollment (0 touch, ABM, BYOD/COPE), Windows 10/Server troubleshooting, Wireless Networking, Active Directory/LDAP, Network Access Control, Network troubleshooting (TELNET, NETSTAT, NSLOOKUP, PING, TRACERT), Wireshark log analysis, SSL/TLS/Digital certificates, IP addressing, System file management (Hosts, Registry)
Preferred skills
SQL, Virtual servers, Server backup tools, Network monitoring tools
Technologies
Windows 10, Windows Server 2012 R2/2016, SQL, Virtual servers, ABM, VPP, APNS, WNS, Wireshark, TELNET, NETSTAT, NSLOOKUP, PING, TRACERT
Responsibilities
Investigate customer-reported issues and drive to resolution, Reproduce customer environments using various devices, Respond to customer requests promptly while improving customer experience, Collaborate with internal stakeholders to resolve complex technical issues
Seniority
Mid-level, hands-on IC