Senior Technical Support Engineer
Core
Diagnose and resolve technical issues for customers in the network security industry, ensuring product functionality and satisfaction.
Role type
Senior Technical Support Engineer
Builds
Network security solutions and SaaS products
Domain
Cybersecurity / Network Security
Deliverable
client delivery (via careerplan.io/jobs/39-00F-83-26C-senior-technical-support-engineer)
Required skills
Active Directory/GPO, Windows, Linux, PowerShell, Python scripting, network security troubleshooting, technical support experience
Preferred skills
Cybersecurity industry experience, problem-solving, adaptability in fast-paced environments
Technologies
Active Directory, GPO, Windows, Linux, PowerShell, Python
Responsibilities
Diagnose and resolve complex technical issues for customers, collaborate with cross-functional teams to enhance product functionality, maintain clear communication with customers and team members.
Seniority
Senior, hands-on IC