IT Support Specialist
Core
Regional IT Support Specialist anchoring APAC operations, providing white-glove technical support and managing core identity, collaboration platforms, and SaaS systems.
Role type
Senior IT Support Specialist (APAC)
Builds
Secure and efficient workforce operations via automation, scripting, and modern DevOps practices.
Domain
Enterprise IT Support / Identity & Access Management / Collaboration Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Help desk operations, user account management, password resets, MFA, SSO, MDM (Iru, Microsoft Intune), networking fundamentals (TCP/IP, DNS, Wi-Fi, VPN), collaboration tools (Slack, Office 365), ticketing systems, knowledge base creation, hardware inventory management, device setup and repair.
Preferred skills
Experience in fast-paced or global teams, UniFi/Ubiquiti equipment support.
Technologies
Okta, Google Workspace, Iru, Microsoft Intune, Slack, Microsoft Office 365, UniFi/Ubiquiti, TCP/IP, DNS, Wi-Fi, VPN.
Responsibilities
Triage incoming support requests via ticketing system; troubleshoot workstation, laptop, mobile, and basic network issues; manage end-to-end employee onboarding and offboarding workflows; build and maintain support procedures and knowledge base articles; partner with business units as a go-to support contact; track hardware inventory and coordinate device replacements; provide hands-on support for printers, peripherals, and meeting-room technology.
Seniority
Senior, hands-on IC
