Customer Relationship and Renewals Manager
Core
Manage customer relationships and drive renewals, upselling, and revenue growth for existing accounts within a defined region.
Role type
Account Manager (Renewals & Upsell)
Builds
SOTI mobile device management and security solutions
Domain
B2B Technology Sales
Deliverable
client delivery
Required skills
B2B sales, account management, renewal negotiation, upselling, pipeline management, Salesforce, mobile technology knowledge
Preferred skills
Inside sales experience, additional languages
Responsibilities
Serve as first point of contact for clients and prospects, manage account database to grow scope and value, meet renewal targets and create price quotes, resolve customer needs, collect and provide customer information, plan sales campaigns to extend revenue, handle inbound/outbound communications, maintain contact with key influencers, manage pipeline and forecast, collaborate cross-functionally with sales and marketing teams
Seniority
Mid-level, hands-on IC
