Field Technician (Kansas City, Missouri area)
Core
Provide fast and useful technical assistance on computer systems, troubleshoot IT issues remotely or in-person, and support clinic operations in the Kansas City, Missouri area.
Role type
Field Technician (IT Support)
Builds
IT support services for clinics and network infrastructure
Domain
Healthcare / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting IT issues, remote support, hardware deployment, network infrastructure management, vendor coordination, inventory management, basic medical equipment servicing
Preferred skills
network experience, CompTIA A+ certification, ITIL 4 foundations, HDI-DAST certification
Technologies
Microsoft, Chrome, Mac, Microsoft Office, Google suite, service desk software, remote support software
Responsibilities
Level 1-2 support with tickets and field issues, troubleshoot IT issues (remotely or in-person), ensure continuous uptime for computers and peripherals, work with vendors to service basic medical equipment, deploy hardware for new employees, visit clinics on a regular basis, keep accurate inventory of IT-related equipment
Seniority
Mid-level, hands-on IC