IT Application Support Analyst
Core
Provide day-to-day operational support for enterprise and departmental business applications by triaging, troubleshooting, and resolving incidents and service requests.
Role type
IT Application Support Analyst
Builds
Operational stability and user enablement for enterprise business applications
Domain
Enterprise IT / Business Applications
Deliverable
client delivery
Required skills
Incident triage and prioritization, application troubleshooting, root-cause analysis, documentation creation, user training, change management coordination
Preferred skills
ITIL practices, client/server and web-based application knowledge, business process understanding
Technologies
Enterprise applications, client/server, web-based applications
Responsibilities
Manage application incidents and service requests from intake to resolution, investigate and resolve system functionality and data discrepancy issues, coordinate critical incident response and escalations, create and maintain support documentation and runbooks, support application upgrades and go-live activities, provide user training and knowledge transfer
Seniority
Individual Contributor
