ANALYSTE SUPPORT APPLICATIF - SECTEUR Banque Privée
Core
Provide premium Level 1/2 application support to private banking users, managing incident diagnosis, ticketing, and resolution while coordinating with IT and business teams.
Role type
Senior Application Support Analyst (Private Banking)
Builds
IT service stability and operational continuity for private banking applications
Domain
Private Banking / Financial Services
Deliverable
client delivery
Required skills
Incident analysis, SQL (basic), ITIL processes, ticketing tools (Acta/ServiceNow/JIRA), Windows/Office 365/Teams environment management, process mapping, root cause analysis
Preferred skills
Private banking processes, Middle Office knowledge, regulatory compliance
Technologies
Acta, ServiceNow, JIRA, SQL, Windows, Office 365, Teams
Responsibilities
Prioritize and order incoming support requests, manage end-to-end ticket lifecycle, diagnose and resolve application anomalies, coordinate with IT and Business teams, produce activity reporting and KPIs, update knowledge base and documentation
Seniority
Senior, hands-on IC