L2 Application Support Engineer
Core
L2 Application Support Engineer ensuring stability, performance, and availability of enterprise applications for leading organizations.
Role type
L2 Application Support Engineer
Builds
Enterprise application stability and operational efficiency
Domain
Enterprise IT / Application Support
Deliverable
client delivery
Required skills
Incident management, Root Cause Analysis (RCA), SQL, Linux/Unix troubleshooting, API integration understanding, IT infrastructure monitoring, SLA-driven support operations
Preferred skills
ERP application support (SAP, Oracle, PeopleSoft), Application modernization tools (CAST), Agile/SCRUM, DevSecOps, Cloud platforms (AWS, Azure, Oracle Cloud), Application deployment and change management
Technologies
SQL, Linux/Unix, SAP, Oracle EBS, PeopleSoft, NetSuite, Infor, Unit4, CAST, AWS, Azure, Oracle Cloud
Responsibilities
Manage and resolve complex incidents, perform root cause analysis, monitor application health and performance, develop operational documentation and troubleshooting guides, participate in application modernization and cloud adoption projects, coordinate resolutions with development and infrastructure teams
Seniority
Mid-level, hands-on IC