Account Specialist
Core
Proactive account management and churn prevention for key strategic partnerships in the industrial gases and welding supplies sector.
Role type
Senior Account Specialist (Customer Experience)
Builds
Customer retention strategies, operational efficiency improvements, and sales support for the local salesforce.
Domain
Industrial gases, welding supplies, B2B industrial environments
Required skills
Strategic account management, churn prevention, customer experience (CX) strategy, ERP proficiency (SAP), CRM systems, data analytics, financial acumen, pricing analysis, Excel/Google Sheets proficiency, bilingual communication (English/Spanish)
Preferred skills
Bachelor's degree in Business Administration/Marketing/Supply Chain, CCXP certification, experience in industrial gases or welding supplies
Technologies
SAP, CRM systems, Airgas.com, Excel, Google Sheets/Docs/Slides
Responsibilities
Identify at-risk accounts and coordinate corrective actions, execute strategies with Sales and Operations to strengthen relationships, conduct outbound contacts for account health and high-margin opportunities, analyze purchasing habits to improve profitability, clean up pricing discrepancies and account data, serve as the Voice of the Customer to communicate feedback trends, support the outside sales force in servicing and obtaining new business.
Seniority
Mid-Senior level (3-5+ years experience)