Customer Success Specialist (Spanish & Italian)
Core
Ensure customer expectations are met/exceeded for Fluke FPC Key Accounts, identify upsell opportunities, and preserve recurring revenue.
Role type
Customer Success Specialist (B2B)
Builds
Customer success strategy, success plans, and product adoption for Fluke FPC customers
Domain
Industrial technology / Test & Measurement
Deliverable
product features
Required skills
Spanish (fluent), Italian (fluent), English (fluent), CRM management, B2B sales experience, Microsoft Office suite, relationship building, revenue growth strategies
Preferred skills
Bachelor's degree in Business, experience in professional industry, analytical skills
Technologies
Dynamics CRM, Sales Force, Microsoft Word, Excel, Teams, Outlook
Responsibilities
Establish trusted advisor relationships with key accounts, develop success plans outlining critical growth factors, collaborate with cross-functional teams, increase adoption and retention, solve customer problems
Seniority
Junior to Mid-level (1-2 years experience)
