Customer Success Specialist
Core
Ensure customer expectations are met/exceeded with Fluke products, identify upsell opportunities, and preserve recurring revenue for FPC Key Account customers.
Role type
Customer Success Specialist (B2B)
Builds
Customer success strategy, adoption, retention, and revenue growth for Fluke FPC customers
Domain
Industrial technology / Test tools and software
Required skills
B2B sales/account management, CRM proficiency (Dynamics/Salesforce), Microsoft Office suite, strategic planning, cross-functional collaboration, problem-solving, independent work
Preferred skills
German language fluency, English fluency, technical communication, analytical skills
Technologies
Dynamics CRM, Sales Force, Microsoft Word, Excel, Teams, Outlook
Responsibilities
Establish trusted advisor relationships with key accounts, develop customer success plans outlining critical growth factors, collaborate with internal teams and external partners, increase adoption and ensure retention, solve customer problems
Seniority
Junior to Mid-level, hands-on IC