Customer Service Representative
Core
Provide personalized, collaborative support for all phases of the order fulfillment process for industrial, medical, and specialty gases, welding equipment, and safety products primarily over the telephone.
Role type
Customer Service Representative (Inside Sales)
Builds
Order fulfillment and customer account management for industrial gases and safety equipment
Domain
Industrial gases and safety equipment supply
Required skills
telephone communication, order entry, data research, billing inquiry resolution, vendor product research, account maintenance, math calculations, Microsoft Office Suite
Preferred skills
SAP experience
Responsibilities
Answer incoming telephone inquiries, facilitate sales and take customer orders, maintain customer contact pricing and account data, research product availability and pricing with vendors, coordinate deliveries with internal departments, resolve billing and delivery status questions.
Seniority
Mid-level, 2+ years experience