Customer Services Representative
Core
Proactive account management and churn prevention for key strategic partnerships in the industrial gases and welding supplies sector.
Role type
Senior Customer Services Representative (Strategic Account Management)
Builds
Customer retention strategies, operational efficiency improvements, and sales support for the local salesforce.
Domain
Industrial gases, welding supplies, B2B industrial environments
Required skills
Strategic account management, churn prevention, data analytics, financial acumen, ERP/CRM proficiency, bilingual communication (English/Spanish), safety awareness
Preferred skills
Bachelor's degree in Business/Marketing/Supply Chain, CCXP certification, experience in industrial gases or welding supplies
Technologies
SAP, CRM systems, Excel, Google Sheets/Docs/Slides
Responsibilities
Identify at-risk accounts and coordinate corrective actions; analyze purchasing habits to improve profitability; conduct proactive account reviews to resolve pricing and data issues; serve as the Voice of the Customer to communicate systemic issues; support the outside sales force in servicing and obtaining new business.
Seniority
Mid-to-Senior, hands-on IC with 3-5+ years of experience