Key Account Manager
Core
Manage high-revenue, nationally visible retail accounts, serving as the primary liaison between customers and internal teams to drive service excellence, growth, and retention.
Role type
Strategic Key Account Manager
Builds
Long-term client relationships and account efficiency for national retail accounts
Domain
Industrial gases and specialty products (B2B)
Deliverable
client delivery
Required skills
Contract expertise, account management, relationship building, data analysis, issue resolution, cross-functional collaboration
Preferred skills
5+ years in account management or B2B sales, SAP familiarity
Technologies
Microsoft Office Suite, Google Workspace, SAP, Excel (VLOOKUP, Pivot Tables)
Responsibilities
Serve as single point of contact for strategic national accounts; cultivate lasting customer relationships; maintain comprehensive account records; lead account rollout and closure processes; analyze data to manage orders and identify trends; resolve recurring issues; collaborate with sales teams to maximize efficiency.
Seniority
Mid-level, hands-on IC
