Key Account Customer Success Associate_Chineses Vertical
Core
Build and maintain long-term relationships with key enterprise restaurant clients to ensure they leverage POS solutions for maximum business value.
Role type
Key Account Customer Success Manager (Enterprise)
Builds
POS system implementations and feature adoption for Asian restaurant groups
Domain
Restaurant technology / SaaS / Point of Sale (POS)
Deliverable
product features
Required skills
Client relationship management, solution evaluation, onboarding and implementation support, upsell and expansion identification, cross-functional collaboration, data analysis and reporting, CRM proficiency, bilingual communication (English/Mandarin)
Preferred skills
POS system familiarity, retail industry business process knowledge
Technologies
Salesforce, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Serve as primary point of contact for senior management teams, conduct POS product demonstrations, support store onboarding and go-live processes, identify upsell and expansion opportunities, deliver system training and product update sessions, coordinate with internal teams to resolve client issues, lead regular client meetings to gather requirements.
Seniority
Mid-level, hands-on IC
