Key Accounts Manager
Core
Build long-term, trusted relationships with strategic SaaS customers to ensure product adoption, drive value realization, and expand business.
Role type
Key Account Manager (SaaS)
Builds
SaaS product value and revenue growth for enterprise clients
Domain
SaaS / Customer Success
Required skills
SaaS account management, enterprise account management, stakeholder management, revenue growth, CRM proficiency, data-driven approach
Preferred skills
Global enterprise client experience, SaaS implementation knowledge
Responsibilities
Own end-to-end lifecycle of assigned key accounts, Act as a strategic advisor to align client goals with product value, Conduct onboarding, product training and regular account health reviews, Track and drive renewals, upsell and cross-sell opportunities, Monitor product usage and adoption metrics, Lead Quarterly Business Reviews (QBRs), Work with Product & Tech teams to resolve issues and influence roadmap
