Key Accounts Manager
Core
Build long-term, trusted relationships with strategic SaaS customers to ensure product adoption, drive value realization, and expand business.
Role type
Key Account Manager (SaaS)
Builds
SaaS product value and revenue growth for enterprise/multi-stakeholder accounts
Domain
SaaS / Enterprise Software
Deliverable
client delivery
Required skills
SaaS account management, enterprise account management, revenue target achievement, CRM proficiency, stakeholder management, data-driven analysis
Preferred skills
global enterprise client experience, SaaS implementation knowledge
Technologies
HubSpot, Salesforce, Zoho
Responsibilities
Own end-to-end lifecycle of assigned key accounts, act as a strategic advisor to align client goals with product value, conduct onboarding and product training, track and drive renewals and upsell/cross-sell opportunities, monitor product usage and adoption metrics, work with Product & Tech teams to resolve issues and influence roadmap, maintain accurate forecasting in CRM, lead Quarterly Business Reviews, build champion relationships within client organizations