Key Accounts Manager

## About the role We are seeking a proactive Key Account Manager to build long-term, trusted relationships with our strategic customers. You will be responsible for ensuring product adoption, driving value realization, and identifying opportunities to expand business within key accounts. ## Responsibilities - Own end-to-end lifecycle of assigned key accounts, ensuring high engagement and retention. - Act as a strategic advisor — understanding client goals and aligning them with our SaaS product value. - Conduct onboarding, product training and regular account health reviews. - Track and drive renewals, upsell ; cross-sell opportunities to achieve revenue growth targets. - Monitor product usage, adoption metrics, and identify risks while implementing proactive playbooks. - Work closely with Product & Tech teams to resolve issues and influence the product roadmap based on client insights. - Maintain accurate forecasting and account status updates in CRM (HubSpot/Salesforce/Zoho). - Lead Quarterly Business Reviews (QBRs) with key stakeholders & decision-makers. - Build champion relationships within client organizations to drive advocacy. ## Requirements - 3–6 years experience in SaaS Account Management/Customer Success. - Strong ability to manage enterprise or multi-stakeholder accounts with complex needs. - Excellent communication, negotiation & stakeholder management skills. - Proven track record in achieving renewal & expansion revenue targets. - Data-driven approach with experience using customer success tools and CRM platforms. - Ability to operate independently in a fast-paced startup environment. ## Nice to have - Experience working with global or mid–large enterprise clients. - Basic technical understanding of SaaS implementations and integrations. ## About the company Location: Bengaluru, Mumbai Department: Customer Success / Account Management