Customer Support Representative
Core
Resolve customer issues, concerns, escalations, and inquiries via email and phone to ensure efficient service for Airgas customers.
Role type
Customer Support Representative
Builds
Efficient customer service resolutions and order management for industrial and medical gas products
Domain
Industrial gases and medical gases supply
Required skills
Problem solving, responsiveness, organizational skills, communication, adaptability, teamwork
Responsibilities
Review and resolve assigned issues and inquiries, ensure mandatory queue coverage, assist with cancellations and rejections, manage department mailboxes, serve as communicator between Customer Service and Key Accounts, assist with overflow calls, handle rush deliveries, assist with non-strategic return labels, manage FTOs, perform order entry for Esprigas, assist with problem solving and escalations