Customer Support Representative with Norwegian
Core
Provide commercial support for a portfolio of customers in project business, handling orders, complaints, and delivery/billing coordination.
Role type
Customer Support Representative
Builds
End-to-end order status management, repair/calibration requests, product changes, returns, invoicing, and contract administration for external customers.
Domain
Industrial energy management (electrical, hydraulic, mechanical)
Deliverable
client delivery
Required skills
English (B2), Norwegian (B2), MS Office, Case management tools, Order management, Complaint handling, Project coordination
Preferred skills
SAP/Oracle knowledge
Responsibilities
Interfacing with customers and internal parties via email, phone, chat, and case management tools; Order entry, price checking, and order clearing; Full coordination of delivery and billing; Handling pre-sales and post-sales service functions; Resolving problems using established policies and procedures.
