Customer Service Representative Tier I
Core
Handle 60-70 daily phone calls and emails to manage stock and order inquiries, resolve issues, and process purchase orders for Eaton's Global Energy Infrastructure Solutions.
Role type
Tier I Customer Service Representative
Builds
Order management and customer support for industrial energy infrastructure products
Domain
Industrial manufacturing / Energy infrastructure
Required skills
Phone communication, Email communication, Order management, Stock management, CRM software usage, SAP knowledge, Product knowledge, Billing processing, Complaint resolution
Preferred skills
Manufacturing environment experience, SAP proficiency, SharePoint usage, Salesforce usage, GEIS product knowledge
Technologies
SAP, SharePoint, Salesforce, CRM software
Responsibilities
Answer customer and distributor requests via phone and email, Process purchase order changes and credit/billing requests, Advise customers on product availability and pricing, Capture calls into Service Requests, Provide weekly questions for the Knowledgebase, Rotate shifts to ensure after-hours coverage
Seniority
Entry-level to Junior